WE'RE HERE TO HELP!

Explore FAQ's, Shipping & Handling, Return Policy & Other Important Customer Service Details

GENERAL FAQ'S

The item I had saved in my cart is gone, what happened?

We carry a few different furniture options here at Sunbeam Vintage. From vintage pieces, to modern products, to handmade Sunbeam Exclusive furniture.

Oftentimes, Vintage pieces sell rather quickly, and due to the nature of online sales, someone else could have purchased it online, or in store, causing the item to be removed from your cart.

We always encourage our guests to be quick, decisive, and enthusiastic about purchasing a vintage item, as they disappear quickly.

Feel free to reach out to our customer service team and maybe, we find a similar piece for you!

How will my order be impacted with COVID-19 restrictions? 

If you live in an area currently under a shelter-in-place order, and your furniture is ready for delivery, our carriers will reach out to you to schedule shipping and delivery services with you.

Rest assured: Our delivery team are practicing all safety precautions as advised by the CDC. However, if you are concerned about accepting a white glove delivery during this time, please ask the carrier about a contactless curbside option when scheduling your delivery.

Any delays or changes to your order(s) will be communicated via email.

Please visit our Shipping & Handling section for more information.

Do you offer studio rentals?

Yes. Our fee is 25% of the retail value for each product. We require a check or credit card deposit of the full amount.

For example. If you would like to rent a chair for $300.00 We will require a check or credit card for the full amount of $300 + tax, which will be refunded 7-14 business days after items are returned in their original condition.

Using the above example- Our rental fee (non refundable) amount would be 25% of $300.00 which is $75 plus tax.

Please note: We do have a $200 minimum rental fee.

For more information feel free to reach out to our customer support team at customerservice@sunbeamvintage.com

 

Do you offer trade discounts?

Yes! We do offer special discounts for trade clients. As of 2019 we are offering our loyal trade clients 10% off all non-Sunbeam Exclusive inventory when you spend over $2,500.

Please email your credentials, along with your resale certificate so we can set up your account to trade@sunbeamvintage.com

Do you buy pieces from customers and sellers?

Yes. Oftentimes, we buy only Vintage furniture from our customers or other businesses. We rarely, if ever, purchase new furniture from customers and other sellers.

Please note: We do not purchase pieces that are priced at retail value. We do not make offers on pieces as we are not certified appraisers.

Please send photos to buyer@sunbeamvintage.com. Please include a detailed description of the piece along with the asking price.

Is all of your furniture vintage?

No. While we specialize in Vintage furniture, we also offer a variety of imported Modern pieces, as well as handmade Sunbeam Exclusive pieces that are handcrafted by a local artisan, right here in LA.

For more information, feel free to visit our About Page, where you can learn more about our story, how we curate our furniture, and all of those extra details!

If you have questions regarding a piece that you are interested in, feel free to reach out to us at customerservice@sunbeamvintage.com

 

INFORMATION

Ordering & Payments

We ask that you review your order carefully, as it cannot be modified once submitted.

Once your order is placed, you will receive your order summary and confirmation number, as well as an email confirmation which includes your order number and order total.

To check the status of a furniture order, please contact our team at CustomerService@SunbeamVintage.com

 

Methods of Payment

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, JCB, China Union Pay, PayPal, Apple Pay, Afterpay, and Sunbeam Vintage Gift Cards and e-Gift cards issued in USD.


Items will be charged to your selected method of payment when they ship. Your order may ship in multiple packages, but rest assured you will not be charged any additional shipping and handling fees.

Please note that we are unable to process your order if we cannot obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information. We will keep your order on file for 48 hours before it will be cancelled. Please respond quickly; merchandise cannot be held for your order and may become unavailable.

For the fastest results, please contact us directly.

 

Gift Cards & E–Gift Cards

Gift cards may be purchased online or in US and Canada stores. E-gift cards may be purchased online and will be emailed to your recipient. Gift cards and e-gift cards are available in select amounts from $25 to $10,000 USD.

Please note: All gift cards and e-gift cards are only valid for redemption in the currency they were originally purchased.

E-Gift Cards

E-gift cards can be redeemed online or in US stores.

E-gift cards will be sent to the email address you provide within approximately one hour of your order. You will receive an email confirmation once the e-gift card has been sent. The email will include the recipient’s email address.

Gift Cards

Gift cards are issued in USD and will be mailed to the gift recipient using the method selected at checkout. Unfortunately, tracking information is not available.

Shipping methods are as follows: Standard Shipping via USPS First Class Mail, Express Shipping via USPS Priority Mail, and Overnight Shipping via FedEx. Express and Overnight shipping is not available for P.O. Boxes, Alaska, Hawaii, US territories, APO/FPO addresses, or international mailing addresses.

Please click here for additional shipping information.

Gift cards with a pin number can be redeemed online or in store in Los Angeles, CA.

 

Sales Tax

We are required to collect sales tax in all US states as required.

 

Payment Issues

If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. You can choose a new method of payment and contact your bank or the credit card company if you continue to experience difficulties placing your order. For further assistance, please contact us.

 

California Proposition 65

Galvanized metal products; brass and bronze hardware and household products; upholstered items; painted glass products; and crystal glasses will expose you to lead and/or other substances that are known to the State of California to cause cancer, birth defects and other reproductive harm.

Return & Exchange Policy

Unfortunately, due to the nature of running small business operations, at this time we are not accepting returns, exchanges, or refunds. All sales are final.

If you have any further questions regarding your purchase, please contact us directly. One of our associates will be happy to assist you.

Shipping & Handling

Due to the nature of being a small business during COVID-19, shipping & handling can take a bit longer than a regular retail establishment. Please understand as we are working hard to ensure that you receive your orders in a timely manner.

For more specific orders, please feel free to email us directly at customerservice@sunbeamvintage.com

Shipping Fees & Calculation

For smaller items shipping will be calculated at checkout with varying options including local delivery, and Free Curbside Pick Up. Our carriers base shipping fees off of the weight and size of product(s), not other variables go into the final fee the carrier offers.

At checkout, we will provide you with an estimated delivery date for your order, which will also be noted on your Order Confirmation email.

We do not ship on Saturdays, Sundays, and/or nationally observed US holidays.

Shipping orders can take up to 3-5 business days process.

Once shipped, you will receive a Shipment Confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

We ship to all mainland US states excluding Alaska & Hawaii. We do not ship to P.O. Boxes.

Furniture Shipping

Due to the nature of being a small business, all of our shipping fees are flat rate based upon weight and size measurements that carriers offer to us directly. We do not ship cargo, or freight, each item is shipped individually from our warehouse/showroom to you.

Flat Rate Method Flat Rate Fees

Flat Rate

$150 USD - Smaller Furniture & Heavy Items

+ Flat Rate

$500 USD - Medium Furniture & Heavy Items

++ Flat Rate

$750 USD - Large Furniture & Heavy Items

+++ Flat Rate

$1000 USD - Oversized and Extra Heavy Items, ie. Sectionals, Dressers, Armoires, etc.

Orders containing more than one Furniture item will be shipped together and delivered at the same time. If you prefer to receive your items as they become available, please contact our team directly.

Please note that furniture and other oversized items are unable to ship to US territories, Alaska, Hawaii, islands within the continental US, PO boxes, APO/FPO addresses and locations outside of the US. Overnight and express delivery options are also unavailable.

Delivery method, timing and fees vary from item to item. Please refer to our individual product pages for delivery specifics.

 

Delivery

Our white glove service for local delivery within a 25 Mile Radius in Los Angeles includes delivery to your room of choice as well as unpacking, assembly (excluding lighting, chandeliers, mirrors, bath vanities and any hanging furniture) and debris removal for $150

Our contactless curbside delivery for local delivery within a 25 Mile Radius in Los Angeles, is available for $75

As you prepare for the arrival of your new item(s), please be sure to:

Clear the space where furniture or rugs will be placed prior to delivery. Our delivery professionals are not permitted to move existing furniture nor are they allowed to move or set up electrical equipment. They are also unable to hang mirrors or wall décor.

Protect anything that may be susceptible to damage such as floors, furniture, or entryways.

Move pets to a separate room to keep them safe.

Our delivery partners are practicing all safety precautions as advised by the CDC. However, if you are concerned about accepting a white glove delivery during this time, please ask the carrier about a contactless curbside option when scheduling your delivery.

 

Returns

In the event that you don't completely love your latest purchase—unfortunately, due to the nature of maintaining a small business, we do not offer returns or exchanges under any circumstance.

For more information regarding our return process feel free to reach out to us personally.

COVID-19 Guidelines

As we reopen our doors to our community, we’re implementing a few new experience guidelines with your safety in mind!

 

BOOK YOUR VISIT

Due to the current shelter-in-place order, we are asking all guests to please book their visit by contacting us directly. We limit guests to thirty minutes each, and are asking that no more than two people enter the showroom/warehouse at a time.

AT A SOCIAL DISTANCE

For your protection and ours we're observing six-foot social distancing standards, and placing taped markers on our floors for guidance.

ALL TRANSACTIONS ARE CONTACTLESS

At this time, please pay with credit or debit; we will not be accepting cash or checks. All receipts will be emailed, not printed.

KEEPING IT CLEAN

All Sunbeam Vintage team members are wearing masks and are constantly sanitizing oft-touched surfaces and door handles—we're equipped with plenty of hand sanitizer, too!

SUNBEAM AT YOUR SERVICE

Your concerns are our priority! Please give us a call to learn more about our evolving response to COVID-19 and your in-store experience.

 

Terms & Conditions

CONTENT USAGE

Please contact us should you wish to use any of our content or make reference to Sunbeam Vintage publicly. Along with seeking our permission we ask that you provide credit for any content you intend to re-use and hyperlink it to https://sunbeamvintage.com if used online. Whenever possible, we are happy to provide high-resolution photographs and answer any questions you may have at that time.

We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.

 

COPYRIGHT & TRADEMARKS

Any photos, designs, graphics, text, or other content are copyrighted and trademarked by Sunbeam Vintage and are protected by worldwide copyright and other intellectual property laws, treaties, and protections. You may not reproduce, publish, distribute, transmit, transfer, sell, or modify any portion of this site without express written permission from Sunbeam Vintage.

All third party names, trademarks, and copyrights are properties of their respective owners.

 

COMMUNITY GUIDELINES

We reserve the right to block, delete, or otherwise restrict comments and posts from our social media channels which contain personal attacks, hateful or divisive speech, profanity – or those which promote a personal, political, or other unrelated business or agenda. We hope this will promote an atmosphere where our friends, customers, and fans can engage in a productive and positive conversation.

 

Privacy Policy

INFORMATION GATHERING

We only collect the personal information you choose to provide. When you register on our site, place an order, or subscribe to our newsletter some of your personal information is required. You may be asked to enter your name, email address, mailing address, phone number, or credit card information. You may visit our site anonymously by declining to engage in any of these interactions.

 

INFORMATION USAGE

The information you provide us may be used in any of the following ways:

Personalize your experience

Improve our website

Process a transaction

Provide you with order status

Send Sunbeam Vintage promotional messages

Note: You may unsubscribe from our promotional messages by following the unsubscribe instructions located at the bottom of each email.

The information you submit to us, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or requested service.

 

INFORMATION PROTECTION

All data submitted is transmitted via https (TLSv1.2). Any data submitted in relation to a purchase is also encrypted before being sent to our payment gateway provider for authorization. We employ a variety of measures to protect your personal information when it is submitted to our site. The payment gateway provider is required by law to keep this information confidential. We do not store any financial information (credit cards, social security numbers, etc.) on our servers. The personal information we do store on our servers (name, address, email, phone number, etc.) is protected by standard industry-wide security measures. Compromising the security measures employed by us or by our payment gateway provider is punishable by law.

 

FRAUD PREVENTION

Internet fraud is a serious matter. We encourage you to be cautious about submitting your financial information online and to vet any organization which purports to protect your information. If you feel that you have been the victim of fraudulent purchase activity through our store, please contact your bank (or related financial institution) immediately. Unless instructed not to by your financial institution, contact us next. If the questionable transaction is “pending” there is a chance we can cancel it before any money has been exchanged. If the payment has been processed, please contact us so that we can put a hold on it before it gets shipped. We will do everything in our power to prevent the processing of fraudulent orders, inclusive of contacting you by phone or email to verify your payment and shipping information.

 

COOKIES

We use cookies to help us remember you, process items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can provide a better site experience. Learn more about cookies.

 

THIRD PARTIES

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and so long as they agree to comply with our policies. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses, but is refreshed every 28 days.

 

THIRD-PARTY LINKS

At our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We claim no responsibility or liability for the content and/or activities of these third parties, though we welcome any feedback about them – please feel free to contact us.

 

COPPA COMPLIANCE

In compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to individuals who are at least 13 years or older.

 

GDPR COMPLIANCE

In compliance with the requirements of GDPR (General Data Protection Regulation), we allow customers to:

Manage their personal data

Request we cease processing their personal data

Request access to any of their personal data for whatever use they see fit

Request we remove their personal data entirely


Customers and site visitors interested in any of the above should email help@sunbeamvintage.com and we will be happy to assist.

 

PRIVACY POLICY

This online privacy policy applies to information collected through our website and not information collected offline. By using our site, you consent to our Terms & Conditions and Privacy & Security policies. By placing an order through our site you consent to our Customer Service policies.

We reserve the right to change these policies at any time. Please contact us if you have any questions about the above information.

RETURNS AND EXCHANGES

What is your return policy?

Due to the nature of running and maintaining a small business, we are do not accept Returns, Refunds, or Exchanges. All sales are final. For more information, questions, or concerns, please reach out to us via Chat, Email, or Phone, and someone will assist you to the best of our ability.

LOCATIONS

Sunbeam Vintage is currently operating entirely out of our Highland Park warehouse due to COVID-19. Our DTLA Location will be closed indefinitely.

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Highland Park | 106 S Avenue 58, Los Angeles, CA 90042